FAQ

General

What should I bring with me?
  • Sleeping bag/bed linens and towels if you are staying in a retreat house (Prophet, Dove, Shepherd or Ruth)
  • Comfortable clothes and sturdy footwear
  • Rain/snow attire
  • Bug spray
  • Sunscreen
  • Water bottle
  • Binoculars
  • Tea bags/coffee (for stays in retreat houses)
  • Flashlight

Please do not bring candles.

What are your check-in and check-out times?

Upon Arrival

Leaders, please check-in at the office located in the old schoolhouse (Maclean Hall, Lane 7098) to pick up your keys and information package.

Check-in/Checkout Time **

Standard check-in time is 7pm and check-out is 2pm.  Depending on other bookings before and after your event, it may be possible to adjust those times.  Should you require a change in the standard check-in or check-out time an additional Day Rate may be applied. 

**The Pines and Hermitage standard check-in time is 4pm and checkout is 1pm.

When Departing

Please drop your key in the office. If the office is closed, drop your keys and Survey in the key drop to the left of the office entry door.

Which payment methods are accepted?

We accept cash, cheque, debit, credit cards or e-transfer.

What is your deposit refund policy?

Should you need to cancel your reservation, 6 months or longer prior to your scheduled event, the deposit, less a 15% administrative fee, is refundable.  For cancellations less than 6 months, the deposit, which is non-transferable, will be refunded ONLY if a replacement booking can be arranged, less the 15% administration fee.

Do you provide wifi access?

Wifi is available in most Crieff Hills buildings with the exception of Dove, Ruth and Shepherd.

Do you provide laundry facilities?

Crieff Hills does not provide guest laundry facilities.

What is the deadline for making accomodation changes?

Please call or email at least five days in advance or as soon as you are aware of any needed changes. We will do our best to accommodate you.

Are pets allowed?

Service animals are always welcome at Crieff Hills. All other dogs are welcome on the property but must be registered at the office. They must also be leashed at all times and never left unattended. Owners are expected to clean up after their pet while on the property. Arrangements for overnight pet accommodation may be made in designated spaces when available. Any damage caused by pets is the full responsibility of the owner.       

Do you allow smoking and/or cannabis use?

Tobacco, ritual herbs, prescription drugs and over-the-counter drugs including medical cannabis are permitted on site and may be consumed by guests in a safe and responsible manner. Smoking, incense or diffusers are permitted in the designated outdoor area(s) only. Smoking, incense or diffusers are never permitted inside any building on the property.

What first aid equipment is available on site?

A First Aid Kit & Defibrillator are accessible 24 hours a day in the entrance foyer to the office at Maclean Hall.

Do you provide business equipment?

Screens are mounted in most buildings.  There is a built in sound system in the upper conference hall.  This is configured for speaking and not appropriate for musical instruments.  Flip charts and paper are available at a small rental charge.  A projector may also be available to rent.  Please request these items at time of booking.

For a more detailed list and daily rental rates, please click here.

Meals

Do you provide meal services?

All guests who stay in the lodges (Matthew, Mark and Luke) are offered meals in Maclean Hall.

The retreat houses (Pines, Robert Yeats, the Hermitage, Dove, Shepherd, Ruth) have full kitchens for you to prepare your own meals or may book meals in Maclean Hall if they prefer.

Day groups may book lunch in Maclean Hall, and may request coffee or refreshment breaks delivered to their meeting space as well.

Do you accommodate special diets?

Yes. Special diet requests are welcome at no additional cost but must be booked 7 days advance. Unfortunately, we are not a nut-free facility.

Where can I buy honey and honey products?

Crieff Hills honey is available for sale in the office at Maclean Hall during regular business hours. Also available are honey soap, lip balm and bug repellant!

Can I bring wine or beer with me?

Alcohol is allowed on site and may be consumed by guests in a safe and responsible manner within each retreat building. Alcohol is not permitted elsewhere on the grounds without the explicit permission of the Director. Guests are responsible for obtaining and complying with the conditions of a liquor license if required for large events or events that involve the sale of alcohol.  

Local Attractions

Which churches are nearby?

If you are at Crieff Hills on a Sunday, you are very welcome at area churches:

Knox Presbyterian Church, Crieff: Services are held at 10am on Sunday mornings, and it is within walking distance to Crieff Hills
pccweb.ca/knox-crieff/

Mount Carmel-Zion United Church: Just up highway 6 in Morriston, they hold services at 10:30 am on Sunday mornings
www.morristonuc.com/

Ellis Chapel: this provincial historic site hosts services once a month during the summer
www.ellischapel.ca/

Where are some great local places to visit?

While you are at Crieff Hills you may want to head out and see the local countryside, and we have a few suggestions to offer. Please contact each location directly for information.         

Valens Conservation Area: Go swimming, boating (rent a kayak, canoe or rowboat) or take a picnic http://conservationhamilton.ca/valens-lake

Crawford Lake: Visit the Iroquoian and hike to the canyon lookout conservationhalton.ca/park-details?park=crawford-lake

Aberfoyle Antique market: Shop at the largest outdoor antique market in Canada on Sundays  aberfoyleantiquemarket.com

Donkey Sanctuary of Canada: Meet donkeys that have been rescued, attend a Donkey Talk or visit the Long Ears Gift Shop thedonkeysanctuary.ca

Where can I get groceries?

There are a few local options to choose from: 

No Frills - 980 Franklin Blvd, Cambridge, Ontario (approx 15 minutes away to the west)

Longos - 24 Clair Rd W, Guelph, Ontario (approx 15 minutes away to the north)

Aberfoyle Farmer’s Market 23 Wellington 46, Puslinch, ON (approx 10 minutes to the north, every Saturday from the May long weekend until the end of October)

Is there a gas station nearby?

Ultramar 311 Brock Rd S, Guelph, ON (approx. 8 minutes away, open 24 hours)

Shell 315 Brock Rd S, Guelph, ON (approx 9 minutes away, open 24 hours)

How far away is...?

Driving distances from Crieff Hills:

Guelph: 21 km

Cambridge: 18 km

Hamilton: 35 km

Toronto 90 km

If you have a question that we haven't covered, please feel free to contact us via email ([email protected])
or telephone (1-800-884-1525)